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Return and Refund Policy

FAQ’S

* Time – How much time from purchase does a user have to request a refund – 24 hrs from the time the package is received. REFUNDS apply only if the bag is damaged or broken, if the coffee is defective.

* Method of refund  – the refund will be sent to the payment method originally used to purchase product.

* Product condition – Must the item be new in box/unopened/like new in order to return? The item cannot be returned due to it being a food item, we cannot accept the item back. Please give us a call at 480-948-8501 for more information.

* Refund contact info – How would a user initiate  – Please call 480-948-8501 to initiate a refund or fill out the contact form and state the reason for the return https://www.momenttocaffe.com/contact

* Charges, if any – Does the user need to pay return shipping, a restocking fee, or any other charges – Since there are no returns accepted there will not be any fees associated.